Please wait, your request is being processed...

Privacy Policies

What information we collect

We collect three categories of information about you: information you provide, information we collect automatically, and information we obtain from other sources. We do not collect or process information about your racial or ethnic origin, political opinions or membership of any political association, religious or philosophical beliefs, trade-union membership, genetic data, biometric data, or data concerning a person’s sex life.

Information you provide

Registration and profile information,

such as your name, phone number, email, country, city, preferred language, profile picture. Where permitted or required by law, we may collect emergency contact numbers.

Carrier’s information,

which may include carrier’s license data and status, information about the vehicle (type, make, model, year of manufacture, color, registration certificate data, license plate, vehicle inspection report, vehicle photo), ID document data (including driver license, passport, state identification numbers), proof of identity, proof of residency, physical address, date of birth, taxpayer number, relevant insurance, right to work, driving record, payment or banking information, and other documents which may be required by applicable regulations. Where permitted or required by law, we may conduct identity verification and/or background check. This may require collecting and processing such information as your photograph, ID document data,criminal record. This information may be processed by vendors on our behalf.

User generated content

that you choose to upload through the Services, such as comments, ratings, and reviews for other Users.

Information in correspondence

you send to us, which may include chat messages, emails, and recordings of phone calls you make to us.

Information you provide

Location information.

We collect Users’ location data to enable shippers, for user support, for safety and fraud detection purposes, and to satisfy legal requirements. We collect location information (including GPS coordinates and WiFi data) based on your App settings, device permissions, and whether you are using it the App as a Shipper or a Carrier:

Transaction information.

Carriers: We collect your device’s precise location when the App is running in the foreground (App open and on-screen) and when the App is running in the background (App open but not on-screen) in the Carrier mode. We may also collect precise location for a limited time after you exit Carrier mode in order to detect and investigate ride incidents.